I have recently purchased a used 2014 Mustang from your dealership in Vernon. I wanted to say that everyone I dealt with or spoke to in person or on the phone were exceptional.
I purchased the car over the phone from Scott Morrice. He had taken pictures back in February and emailed them to me. It went very smoothly, as we struck a deal in early May. Then I spoke with Kim Lehr for the paperwork.
She was very good, made sure I knew about the extended warranty options, but in the end I declined. I then ended up speaking with Brad Thomas, as I had questions about licensing, insurance, being able to drive the car in BC for a number of days before taking back to Lethbridge where I live. He was extremely helpful.
I then showed up On Monday (May 25th) virtually unannounced to pick up the car. (Hadn’t planned it that way but was the how things worked out).
My wife and I were greeted by office assistant M. Hottman. She was extremely pleasant. She explained sales weren’t in yet and , I said we would stop back after 10 am.
When we came back we sat down with Kim, and she helped us out with paperwork a second time at my request. It was Scott’s day off but he went out of his way to meet us. Tim Hooper looked after getting the car washed put plate on, and showed me a number of things with the car.
All in all it was a very comfortable experience at your dealership. I have no trouble recommending your dealership.
By the way, car is great.